NO CUSTOMER CARE WHATSOEVER !!!

<p>I received the worst service from what is supposed the best airline in Africa from rude, in efficient *********** staff to unreliable IT systems.</p> <p>I changed my flight online and was charged R258.22 ($18). I was then refunded the full amount and was told to pay at the airport.</p> <p>On arrival at the airport I was sent to 3 counters before arriving at the correct counter. Eticket sales Maureen and her supervisor was rude, unhelpful and ***********. DEfintely not people who should deal with customers. I was told : pay **** or miss your flight. We only have one manager and he cannot come to ticket department. We cannot help you further.</p> <p>They calculated $180 on a piece of paper and have spending 20 minutes checking various systems they then recalculated on paper ****.</p> <p>How can you quote $18 and then charge ****. The *********** supervisor at tickets sales had the audacity to tell me that online I would pay $18 but at airport I must pay ****.<br />We were forced to pay **** to board the flight .</p> <p>After sending numerouse emails to many contacts including customer.relations@kenya airways.com</p> <p>5 days later I still have not a single response.</p>