Loss of Baggage

We landed in JHB on Sunday 03.01.2016 from Jeddah via Nairobi on Kenya Airways KQ762. Our ZamZam (Holy) Water did not arrive with the rest of our luggage. We were told it will arrive the next day Monday. We have been calling ever since and nobody can tell us anything definite. Kenyan Airlines do not answer their phones or they keep you holding forever until you put down. The person responsible for escalations Obert Nthite ***) never answers his phone! Absolutely no sense of Customer Service. I would not recommend this Airline. If anything goes wrong you are on your own!