1 reviews | Active since Feb 2017

23 Feb 2017, 11:22

Lets add a stop for you.

<p>Iv booked and paid for my honeymoon flights in November 2016 and received an e-ticket confirming what I had paid for. about a week ago I got an updated e-ticket that added an extra stop and when I called in to see why I got told that it’s just how it works. I told the lady (very rude just FYI) that it was unacceptable that they just change my flight without so much as even a phone call and she rep**** that that’s just how things work. After speaking to the manager on duty, she said that it’s for health and safety reasons that my flight will now take an extra hour and a half. I tried to express my frustration as your flight normally becomes cheaper with extra stop but the manager said that she will not compensate us for the inconvenience. No other alternative has been made available nor any remorse shown for their lack of customer care or communication.</p> <p> </p> <p>I will not be using this airline again or recomending it to anyone else.</p> <p> </p>

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