Kenyan Airways lies

Its been 2 weeks since our 12:00 afternoon flight has been cancelled. Patrick Mulei, operational manager on the day, promised (putting it on paper and on whatsapp), that our Covid tests will be refunded. We had to re-do the tests as they would have expired if we take the Kenyan flight they could put us on the next morning only. The airport PCR tests costs 3 times more than outside the airport and we werent given a choice. He also told me that we will only be refunded for the tests if we take the Kenyan flight and not if we take the earlier Ethiopian flight we could get. It was all lies!! For a week he has been saying that accounts is busy doing it, but the last few days he is just ignoring me. We were left without lunch, dinner and the next day 7 hours on Nairobi to fend for ourselves, no reimbur*****ts for food. So much money lost because of an unreliable airline with lying employees. I tried to handle this in a nice way, without letting emotions take over,but this is crazy! It takes a pathetic airline to lie to their customers and make **** promises. I fly SA to Tanzania quite often for work and this airline definitely lost this customer and any recommendations for friends and family.