Kenya Airways will never see me again

Extremely Disappointing Experience with Kenya Airways – Cancelled Flights, Constant Delays and No Accommodation!

We are extremely disappointed and frustrated with the service we have received from Kenya Airways.

Our flight has been changed multiple times, with our departure time being pushed later and later. Now, our flight has been cancelled and rescheduled to an even later time!

When we asked for an explanation, we were told that the aircraft needed maintenance. While we completely understand that passenger safety comes first, the lack of proper communication and assistance has made this experience absolutely unacceptable.

To make matters worse, we were given food vouchers, but when we arrived at the restaurant, we discovered that we could only choose between TWO meal options.

And the worst part? NO ACCOMMODATION WAS PROVIDED!

After all these delays and the cancellation of our flight, Kenya Airways has not arranged any accommodation for us. We are now forced to spend the night sleeping at the airport, with no proper place to rest and no cer*****y about when we will actually depart.

How can an airline cancel and repeatedly delay flights, leave passengers stranded overnight and not even provide accommodation?

On top of everything, Kenya Airways cannot guarantee that our flight won't be delayed AGAIN!

We have also tried contacting their WhatsApp customer service centre, but they have failed to provide any meaningful assistance or solutions.

Our travel arrangements are being affected, our time is being wasted, and instead of enjoying our trip, we are left exhausted, frustrated and sleeping at an airport.

Kenya Airways, this level of service is completely unacceptable!

We paid for our flights and expected reliable service, proper communication and reasonable assistance when things went wrong.

We expect a proper explanation, suitable accommodation, a confirmed departure time and appropriate compensation for the inconvenience we have experienced.

This has been an incredibly disappointing experience, and we sincerely hope Kenya Airways takes responsibility and resolves this situation urgently!