Kenya Airways stole my money!!

If I could give Kenya Airways zero stars I would. My experience with them has been completely **********. I missed my flight because of circumstances far beyond my control. I asked for my flight to be rescheduled and there were no flights. I asked if I could use the return leg of my ticket (which I had already PAID for) and I was told that I couldn't use the return ticket because of some out of sequence rule. I then asked for a refund for my tickets. I was put through to the Joburg call centre where my refund was apparently logged. I was then put through to the head office in Kenya. The second I said "refund" the operator hung up on me.... to this day, I haven't seen a cent of my money and I had to buy brand new return tickets with another airline because of Kenya Airways and their incompetence. I wouldn't wish this experience on my worst enemy. To everyone reading this, don't EVER fly Kenya Airways. To Kenya Airways, you refuse to respond to my emails, you hang up when I call, you are completely evading all avenues of contact. I missed to flight TO Mauritius... I did not miss my flight FROM Mauritius, but you would not let me fly. I am searching for the process if lodging a complaint with the Ombudsman and the Consumer Protection office. There must be a law against this.