Kenya Airways shocking customer service. 0/5

In January, after an unpleasant flight from South Africa to Bangkok, I requested a refund of the return ticket because my return date was not going to align with the ticket by a few months. A large penalty was deducted from the ticket price and a refund was promised within 30-40 days.

It has now been over 200 days. Hours of time on phone calls and emails has yeilded absolutely ZERO clarity. I feel like I have been ******. It is absolutely disgusting that a supposedly proffessional airline would duck and dive simply refunding an agreed fee to the client. I work for a much smaller aviation company and there is no place in our industry for poor ethics and dishonesty. It makes you wonder whether they have the same attitude to flight safety as they do to customer service. Absolute disgrace