Kenya Airways not engaging me on refund

Kenya airways is not acting in good faith and is not taking customer's rights seriously. I originally booked a flight from Johannesburg to Douala, departing at 12:10 PM (Flight KQ761) 22 April, with a connecting flight from Nairobi to Douala (Flight KQ594), scheduled to arrive at 22:15. However, in the morning of April 22 at 8:17 AM Johannesburg time, I received a notification stating that Flight KQ594 had been rescheduled for departure at 20:45.

Unfortunately, the message lacked clarity, as it did not specify that only the Nairobi to Douala leg was affected. Misinterpreting this as a rescheduling of the entire journey, I arrived at OR Tambo International Airport at 11:00 AM, with 1 hour left for flight departing from Johannesburg but the flight administration told me I could no longer board.

Despite my efforts to accommodate the changes proposed to me, including considering alternative flight options, such as ET808, the revised schedules were not suitable. Consequently, I had to decline these alternatives and request a refund instead.

I want to emphasize that the confusion and inconvenience stemmed from unclear communication regarding the rescheduling of Flight KQ594. As a result, I respectfully requested a refund of the amount paid, totaling R3625.30.

Till now there is no response from the customer relations office as to my refund. It is disgusting to take people's money and do this to them. Is this how Kenya Airways makes money?