KENYA AIRWAYS' NEGLIGENCE & INADEQUACY

I had booked my flight ticket to depart from O R Tambo International Airport - Johannesburg, on the 2nd of May 2023 at 1:15 AM, having a booking reference number of 4C8N8P and bearing a total cost of $488.92. The intended flight in which my economy class ticket was booked, was supposed to take off from the O R Tambo International Airport - Johannesburg, having flight number 765. I had booked the above-mentioned flight ticket through the website: FlightHub (URL: https://www.flighthub.com/), which is a flight ticket aggregator website on the internet. I had successfully booked two way flight tickets to and from Johannesburg through FlightHub and the airline I booked the flight tickets on were Kenya Airways, and I successfully arrived in Johannesburg on the 19th of April, 2023. Upon my arrival, I wanted to reschedule my return flight, for which I started communicating with the Kenya Airways Customer Service Department. My first attempt to communicate with the Kenya Airways Customer Service Department was on the 30th of April, 2023 at 9 AM, which is before a period of 48 hours from the intended departure date and time. I repeatedly tried contacting the Kenya Airways Customer Service Department from 30th April, 2023 till 2nd May, 2023, even after the departure of the flight from O R Tambo International Airport - Johannesburg, but with no luck. Its now two weeks later, and I still do not have a return date nor ticket. My intended changed date was 9th May 2023, and I had to fly with another airline on 23rd May 2023, and at Airport I was given overstay ban of 1 Year. They messed up my plans for 14 days, and that cost me lot of extra unplanned expenses, and also became sick because of emotional damages. I email and open an a support ticket on their website but they have been so slow. I had no other choice to engage in legal actions against Kenya Airways for all the damages caused to me. They have a mediocre and dumb call centre response, an inadequate problem solving skills. I do not recommend this airline. Imagine to the point, I had to book another return ticket with a different Airline, because they never resolved the matter. They will have to pay for all my expenses.