Kenya Airways - Extremely Unsatisfied Customers, Have We Been ******?

I/We are extremely unsatisfied with the customer service and support from this airline. We have been trying to rebook our flights to Kenya for the last 6 months with only one response which was on Christmas Eve of 2020 and we haven't heard anything from them ever since. We have a booked and paid for trip which we had to rebook due to covid-19 in 2020. Our trip is expected to be this April(2021), and we had supposedly received our cancelled flights in the form of a refunded 'voucher' which was never ever received from the airline. We then received (on Christmas Eve) a link to our supposedly 'new flights' which had a time frame to a payment portal from 15h00-17h30/18h00 roughly... let me reiterate, on Christmas Eve, who is checking their emails to rebook flights in such a short time frame? We then tried to access the portal that night at 19h00 and we could not access it to pay an additional fee (when this was supposed to be fully refunded I might add) for our flights in April. I have sent roughly 50 emails to the airline, and that doesn't include my partners emails to #KenyaAirways. We have heard nothing back from them, and they have about R35 000 of our money in promised refunded tickets which we do not have and cannot get hold of anybody from Kenya Airways. This is beyond unprofessional and I have literally tried to contact any/everyone I possibly could from Kenya Airway. I really hope we have not been ****** by Kenya Airways #KenyaAirways and we can either book our flights as promised, before our holiday would be great, or get our money back!

#KenyaAirways #GhostingUs #Unprofessional #****?