Kenya Airways Day Light ******s and Useless Assistance

I used Kenya Airlines (KQ) in April and May 2025 flying from JHB to Dakar and back to JHB. KQ cancelled the return flights in May 2025 and it created a nightmare. I flew back with Ethiopian Airways as KQ made the arrangement. The problem was that they book my flights from Nairobi to JHB and then Nairobi to DAKAR and in that order (Really!!) which caused further problems. When I eventually arrived back home in JHB I logged a complaint. I was promised on an email dated 12 June 2025, a refund for the inconvenience caused and it is 13 October 2025 today and despite phone calls, emails, and WhatsApp, we are getting nowhere. This is to say the least Day Light ******* and quite frankly disgusting. I am still wanting my money, and I will continue to spread the word of the uselessness of KQ on every platform available to me. How many times do you get away with this thievery KQ? I will not use Kenya Airways again.