Kenya Airways cant attend to my Complaint after my flight was scheduled in June 2016

Kenya Airways cant attend to my Complaint.

I had a scheduled flight with Kenya Airways From Johannesburg to Dubai which was cancelled and a later flight was arranged for my boarding in June 2016. I had to go through a lot of inconvenience during that period and hence I ended up missing my connection flight in Nairobi and delayed more than a day. They were able to connect me to another flight a day later. I forwarded a damage claim to them but they never acted on it and a few days ago I made a follow-up on this matter but they clearly failed to consider my damage claim giving me a stupid reasons saying my claim has been overtaken by event. I then wonder why didn't they act on my first claim that I forwarded to them around June 2016 while it was still valid for me to make the claim. If Kenya Airways treat her customers in such an bad manner then I am very disappointed on them AND I don't think I will ever use your flights in the future. I also want to urge others who may fall for this to desist from lodging complains with this airline since they never act on them. Even today, when I am making a follow-up on this matter, the ignore my emails and sometimes never respond. Thank you with this airline, the is a lack of respect for their customers and I wonder if this behavior is caused by the fact that I am not a Kenyan citizen or other sort of **************. Almost 5 years now ever since the first claim was made and they haven't given attention to my claim or reasonable response or processed it. Yoooh!!