1 reviews | Active since Jan 2015
Kenya Airways Absolutelytie Terrible! Never Again
Was 2 hours early and my flight was overbooked. In the morning of the flight i was contacted and asked if I was flying at 12. I confirmed and the operator wished me a good flight. Later it was found out that the operator put me on standby. The supervisor Silas Malele was absolutely pathetic and rude. He arrogantly stated that kenya airways had the right to over book and that it wasn't their fault. the manager seemed unfazed and walked away after I spoke to her. She later came back and only started apologising after I asked for her name. She didn't have a name tag at that point. Her name was Erlinda Mahalia. What really rubbed salt in the wounds was that a couple who came a half hour after me was put onto the flight even though they didn't have a boarding pass. the next flight was 4 hours Later Causing us to land in zanzibar at 11. flights being overbooked is a horrible reality that we've been forced to live with. while that is understandable the service and attitude from these senior staff was **********. I have flown Emirates and Saudi and even when these were overbooked, the airlines bent over backwards Upgrading us to business class. Well, thanks for the nandos.
