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losharamdin L

1 reviews | Active since Jan 2017

16 Jan 2024, 13:13

KENYA AIRLINES IS THE WORST AIRLINES EVER AND SHOULD NOT BE OPERATIONAL

This is the worst airline ever, on the morning of the 27th whilst we were preparing to get ready to leave for OR Tambo, I received a whatsapp message that the flight has time has changed to 14.25pm, initially the flight was 12.10pm, not even 5 minutes later I received another email saying there is a further schedule change and it has now moved to 17.25pm, that is more then 5 hours difference, this threw out all our planning from our lift to the airport to the shuttle fetching us in Zanzibar to the check in person at the hotel in Stone town, I had to reach out to all these people within minites notifying them of the change of times. Then Kenya Airways decided to change our return flight from the 03rd of January to the 04th of January, this meant finding accomodation for another night as the hotel we were staying at was fully booked and could not accomodate us, changing the return shuttle to the airport to the 4th of January having money to pay for transfers from the checking out hotel to a new hotel assuming me found one for 4 adults, meals for the additional day etc, to make matters worst our transport from Johannesburg to the airport on the 27th was unavailble at a later time, we therefore had to take our vehicle and park it at the airport for 8 days, the bill was R1900.00, our travel insurance said we were only covered for emergency medical attention and cannot assist us and Kenya Airways is refusing to assist us financially with the R1900.00 for the parking, the shuttle service to the hotel for the additional night, the actual hotel bill for the one night, we were desperate and took anything we could find as well as the meals bearing in mind none of this was our fault as we had planned and paid for everything based on the initial flight schedule, Instead of getting to Stone Town at 6pm we got there at 1.40am on the 28th of December. Then return flights, same story on the morning of filing, there were changes, fortunately the delay was only about 50 minutes. The airline is refusing to take any responsibility. What was went to be an amaazing holiday was turned into a logistic nightmare all because of this airline. And let me not start on how bad the airline actually is, food was beyond bad, take off and landing was scary, I received the wrong food as I ordered Hindu vegetarian they said they did not cater for that and the worst part is I paid for these flights what i would have paid for a premuim flight on Emirates or Qartar etc.

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