Dream holiday evolving into a nightmare

<p>We enjoyed a holiday to Zanzibar over the December 2016 holidays, however our experience was shadowed by a horrific airline namely, Kenya airways, and the post-services of the travel agent at Africastay.</p> <p>Our flight from JHB to Nairobi was delayed by 5+ hours which in turn caused us to miss our connecting flight from Nairobi to Zanzibar. Eventually ,after originally planning to leave Nairobi at 07:00, we left at 23:30 only to find upon arrival that my luggage was delayed in Zanzibar.</p> <p> </p> <p>Due to knowledge of these things happening and it being out of one's control, we had arranged and paid for travel insurance when the trip was booked. In addition we specifically sort the services of a travel agent ( of whom claimed to have a good relationship with the airline) in case an unfortunate incident, such as this, occurred so that we will have assistance and channels to avoid as much loss as possible.</p> <p> </p> <p>Upon returning to South African in mid-December, I contacted the travel agent with all relevant documentation in order to institute a travel claim. He assured me that he will contact Kenya airways for the relevant flight information in order for me to proceed with the claim .</p> <p> </p> <p>It is now beginning of February 2017 and we have still received no documents from Kenya airways or from Africastay to assist us in our claim, of which our policy will lapse soon!!!!</p> <p> </p> <p>I strongly recommend one to AVOID Kenya airways and to ensure processes are in place with your travel agent BEFORE going to your trip.</p> <p> </p>