Disappointing Customer Service Experience with Kenya Airways

I recently took a Kenya Airways flight (OOZWU5) from Nairobi to Cape Town on January 13, 2024. Regrettably, upon arrival, my luggage was found to be damaged, with a significant dent in the bag.

Despite multiple attempts to communicate this issue via email, I am disappointed to share that Kenya Airways has not responded to any of my messages. The lack of acknowledgment or effort to address the damage leaves me dissatisfied with their customer service.

This experience has been frustrating, as I expected a more responsive and responsible approach from an airline of Kenya Airways' stature. I hope they can improve their communication and resolution processes to better serve their customers in the future.