Disappointed Customer

I write this mail with great disappointment with Kenya Airways, it’s been approximately 3months I have not received my baggage and claim has not been adhered to I have tried on numerous occasions to reach out to the responsible parties but with great fail. Please can some one assist me this is very unprofessional and not accepted as a traveller we depend on the airline to ensure our luggage is safe and returned if not to be compensated. I have been back and forth filled out claim forms and to date everything has just gone quite which is absolutely unacceptable. I have reached out to Rebecca Ochieng an employee which was suppose to be assisting me but no response to my emails. WHAT DO I DO AS A TRAVELLER WHO HAS LOST HIS LUGGAGE DURING MY FLIGHT FROM CONGO TO SOUTH AFRICA. Attached is all the documentation I have sent to Rebecca. During myself completing the claim for I had stated there was travel insurance which I assumed my company had obtained but during recent discovery this was not the case and there was no travel insurer,