Customer NO care!

<p>I tried to ascertain how much a refund would be if i cancelled a return trip to Nairobi via internet booking.</p> <p>Very dissapointed at the fact there there is no refund other than the taxes.</p> <p>I pressed the wrong link by mistake thinking i was confirming the flight-Not very bright of me.</p> <p>I contacted KQ immediately and advised it was a mistake and i wanted to fly - not interested !</p> <p>An obvious mistake- not a particularly user friendly website and an Airline in big financial dwang!</p> <p>Service has dropped off considerablyin recent times -reduce drinks service,reduced options, e.g. NO headphones for the TV .</p> <p>I have no doubt my ticket will be resold to somebody else-thats not fair.</p> <p>They have many empty seats on all the flights we have used and unless i get a response from them they will be two short everymonth going forward.</p> <p> </p> <p>IF they dont care why should i ,my wife and anyone i know going to Kenya ,change from our national carrier.</p>