Contacting kenya airways ghost emails

Hi,

To whom this may concern,

Since the beginning of September I have been trying to contact kenya airways in order to get a better deal for a group booking. I have sent emails to the email contacts provided to me by their support team and have contacted them on multiple occasions in order to secure tickets for the best price. During the month that I had waited for feedback the ticket prices had increased by R1000 per ticket .

I then decided that I was going to purchase the tickets when the price came down a little bit due to the delay in receiving a response from the kenya teams. Today I found out that my daughter's school graduation is on the 6th and requested that I would like to change my ticket date to a few days later , however again the ticket prices have gone up.

I requested to speak to a manager and was advised that the manager is in a meeting and will call back in 30 minutes. I have not received any call back and it's already been over an hour since the promise was made by mutuku.

This is really unfair as they are able to accept more money very quickly but when they mess up and their prices go up they do not show the same urgency to resolve or find solutions for their customers. I mean I am paying for a service, not asking for anything free.

I am requesting that a change of my flight be processed without me needing to pay anything extra for the amount of times I have needed to call on an international line to contact your team only to receive poor assistance.