Bad services

Nb:I have mobile record of the .<br> Case:1incedent***<br> Complaint: Sunday 3 January 2016<br> Customer By Service Email(04/01/2016 02.23 PM)<br> Dear Sir/Madame,<br> <br> My name is Mr Reagan Edwards from Pretoria South Africa. I would like to lay a complaint on a incident happened on Sunday 3 January 2016 12:20PM at Oliver Tambo International.<br> <br> 1. I accompanied my friends Mr **** and Mrs Raemma Asane with their two children age 4 and 6 years old. Mr **** Asane is disabled therefore I accompanied them to assist with their luggage.<br> <br> 2. We arrived 12:20PM at Kenya-airways counter to check -in the Aasane family's luggage.<br> <br> 3. The lady at the counter told Mr Asane and his wife in a very rude and argumentative manner that they were late and why they did not came earlier. She says that she cannot do anything.<br> <br> 4. I intervene by telling the lady that assist the Asane family