Bad customer service and inconvenience

Inconvenience,Bad service & customer treatment from their airport customer service desk.It happened that on my birthday touring packages I had booked with this line via a travelling agent called(Travelstart)my journey was on schedule on my departure date being the 03 of May then on my way back to SA on the 9th of May flights where rescheduled with not even an alert on phone only via my work email,This inconvenienced me to miss a domestic flight which they where not even willing to refund.