Avoid! Worst experience ever

Worst experience ever! Travelled with my wife and 3 kids (all under 5 years of age). We had numerous delays and cancelations. We had to spend the night in the airport of Nairobi without access to any accommodation or an airport lounge. We arrived at our destination 1 day later and our luggage arrived 3 days later! Our 1 stroller arrived 2 weeks thereafter at home. Kenya is refusing to compensate us for the accommodation. They don't really care about what we went through as long as they made their money. I would not recommend to anyone. Poor service overall. Poor customer service. Lack of accountability.