Abysmal Kenya Airways

When you have a monopoly on a route,customers suffer. Since SAA stopped servicing JHB NBO,KQ has had a monopoly on this route. Prices reflect this but further service is abysmal. Today is just another example, WhatsApp at 6am that flight is boarding yet boarding time is 7 am,you arrive at the gate at 6.45am and then silence till 7.30am when you receive an announcement that the flight is delayed and there will be an update in one hour. You return to the lounge who has no knowledge of the delay- how bad are the systems if this is not updated! I could go on but the Pride of Africa is no Pride to Kenya. If only I had choice