6 hours harrassment by kenya airways but 10 mins for ethopian airways to book ticket and helped boarding

*** 6 hours harrassment by kenya airways but 10 mins for ethopian airways to book ticket and helped boarding on sam day for same passanger.***

Extreamly terrible service even for business class passanger. They denied boarding without reason just they had hunch that passanger is not fit to fly. seriously?? please note, passanger was healthy, was walking on his own, never required any medicle equipment but just required wheelchair due to fever. we asked wheelchair and showed them doctor letter saying require wheelchair so that they can help, but insetad they denied boarding saying he needs MEDIF form signed by doctor and which take 24 hours. We even asked that we dont need wheelchair and asked them to let us boar as a norma passanger but they dont have mentality to support. Baggage counter staff said wait on side and we will help later. 2 hours past and boarding time is arrived, now same person said we cant help and you cant board. we complained to Ellinda manager but she was not ready to talk and keep saying call customer support. Called customer support no answer. emailed them for refund and its been a month but we are still following up and we have not received refund.

On the other hand, Ethopian airline was very helpful. when we went to counter and explained them our situation, they not only booked ticket immediately but also provided us with extra legroom seat along with wheelchair.

This is the treatment for busniess class customer. we were observing their behaviour with economy passanger which is terrible.

Book if you want your blood pressure to go up and down if something goes wrong as they never help. If you want to see, just try messaging their whatsapp support, its automation will reply you quickly fo 3-4 response but then you keep waiting for hours and hours and when agent comes online, he just ask some random question and leave and you again wait for hours and hours. Its a mental harrassment. Same goes with phone line and email support. I tried all of the options and still waiting for my full refund which was promised by staff at airport.