Poor Service and non-compliance to warranty terms/conditionsby Kenwood

23 November 2018 I bought a Kenwood Titanium XL 8482s kitchen processor at Dion Wired Menlyn. On 16 November 2019, the item stopped working. I contacted the store on line on the 18 November 2019 and i was referred tot he store. i went there on 21 November 2019. I specifically asked them to exchange the item as it is a new item and the item has a 24month warranty and 10 year motor warranty.

In January 202, I received a call from the store informing to collect the item as it has been fixed. I further indicated that the item is barely new and should be replaced. They now want to argue that the item was used for 6months and cannot be replace. The statement is in contradiction with their terms and conditions.

I have asked them to show the clause that supports their statement, which they failed o do so. I now want a full refund and no longer interested in their item.