New York Smoothie maker went to NY to be repaired

Good day <br> <br> 4Th November 2014 I complained about my NY Smoothie maker which from the start has never worked correctly. I have been told to take the smoothie maker to Kenwood repair centre and since then I have called 5 times and been to the premises twice!! each time to be told that Kenwood in JHb have taken the maker and say the bottom is faulty!! BUT nothing happens!!!!!!<br> <br> It is the 4th February 2015 - Did Kenwood send it up to New York to be repaired or am I expecting too much??<br> <br> Your lack of service is shocking-