Kenwood Juicer

I purchased a kenwood JE570 juicer about 2 years ago and used it a handful of times during the summer season. Thereafter I packed it away neatly in my kitchen cupboard and never used it again.<br> <br> Last week I took the appliance out and found the rotating dial and inter-locking gauge was jammed and would not move. My husband determined the problem to be one of the plastic hooks had come loose and was causing the gauge to jam. Kenwood uses a very specific ***** to hold the appliance together, preventing one from fixing the appliance themselves and rather take it to their service centre.<br> <br> I visited their service centre in montague gardens yesterday, and enquired is it not possible for them to open the appliance for me, quite willing to pay for their time to do it. If my husband is able to fix the problem, why do I need to pay for kenwood to simply place the hook back in its original position.<br> Quite surprisingly, i was told no, all technicians are extremely busy and will not spend 30 seconds undoing the one ***** for me.<br> <br> This has left me feeling rather frustrated and no desire to purchase a Kenwood appliance again.<br>