KENWOOD AFTER SALE SERVICE DISAPPOINTMENT

I want to express my real disappointment in the after sale service of my KENWOOD Triblade handheld blender. One SMALL little plastic part BETWEEN the blade section and the HAND section - the part that helps the two interlink .....broke and I was just told that I have to buy an ENTIRE motor as that small part - which i am sure in a lot of other instances in South Africa is broken:( -is not available. It is crazy to think that in our tough economic times we are being treated unfairly by a big company like this. I buy well known brands of electric appliances for a reason, as i will pay a bit more to ensure that i have after sales service.....until this incident - i even requested for a second hand part.....no Mam you need to buy and entire NEW Motor:( Really very disappointed and definitely being treated unfairly?