1 reviews | Active since Feb 2012
Appalling warranty terms and product quality
I paid over a grand for a standing fan by Kenwood. it was four times the price of a cheap alternative, but I chose Kenwood because it seemed to be the better brand.
I bought it Feb last year. It simply stopped working in Jan this year, but I've only had a chance to deal with the admin now. The device turns on, but the fan does not spin.
Apparently I'm now expected to drive to Krugersdorp to a service centre there that is not open on weekends and is almost an hour from my work. And they say they will not repair the item anyway, because it is now a couple weeks out of warranty.
What is the point of paying more for a "quality" brand that simply stops working within a year, and has such appalling "warranty" terms?
This item needs to collected and repaired under warranty, or I will buy a new fan, and it will not be Kenwood. In fact, I will never buy Kenwood again.
