Motor industry being transparent with first time buyers

As a first time female buyer i was abit confused about about makes and models and asked if they kept a double cab S sorry SE is what i quoted to saying and have proof.of to.which they immediately rep**** yes .. when in fact they don't have such and assumed we wanted a 5E steed when what we truly wanted was SX steed 6. Without ever confirming or coreccting us at that moment .. Common sense will tell you choose a later shape with more features for only 5k more .. they never confirmed the exact model because they were too greedy and hasty ro ***** a sale and when they o sent the one and only picture .. we query about it if that was the latest shape cos we had doubt .. their answer was it is a 2018 Excutive top of the range .. BIGGEST mistake of my life trusting them ever let to better the current deal I had or anything else .. I was **** to that Absa gave me the best interest rate and had to ask them to try my bank Std cos I knew I had a good credit score and had to remind them of their promise to better the deal eventually all they did was match it with Std bank offer and over charged me administration fees as compared to the previous dealer. . Not giving me the option that I could direct to my bank and apply as I was informed by my bank later they would have given me a better rate if I app**** directly with them .. this was shocking to me as I was nevet aware of that and thought it had to be done via a dealership only .. Reasons I did not want complain or to be an annoying customer .. also as I didn't want to seem ungrateful and I could go back to the other dealer after I turned down their neither did I want to play them against the each other. More than that the previous salesman was working for them.and they told me they had to dimiss him so that created probably intended doubt in my mimd. Their level of unprofessionalism and service was unbelievable .. I had to go back and forth with paper work required when I initially as what documentations would be required they kept on adding the list .. such inconvenience .. as i could not take ďelivery of the vehicle on 2 occasions when I took off from work as they promised to have it ready by then due to the fact that they **** about having it in stock and tried to get it from the rival that I was dealing with previously .. then i was told they had to order it ... then was told they had to go fetch it from delivery point and that the vehicle won't have zero milage as I thought it would unde cos im buying a brand new vehicle .. Since I could not get anymore time off from work and they said my son is not allowed take delivery of the vehicle even though he was listed on my insurance as a second driver they offered deliver it .. to which they did after hours after sunset aty place of work .. without giving us much time to read the paperwork and sign I had to take pics of it to go home and read what I signed and without any terms and conditions whatso ever .. or them showing us how to use the vehicle or any features and because in a hurry to get back home as we live about 200km away we obliged .. they said if we had any problems we should contact them not stipulating what type problems ... any they said While driving home we realised it does not have the park assist one of teh most important features we wanted in.a vehicle and reason why chose and wanted the SX and didnt mind the 5k more when we were looking at their ranges .. We paid them a huge deposit of R70k and cash for all other extra costs that was about another R20k more and they kept the roll bar from the bakkie they removed and I believe is 1000s of rands to have a canopy attached which rattles cos it is not fitted on securely by a company they recommended and could get discounts from for 13k canopy whuch has poor quality of the smash and grab that has air bubbles but could not get involved to ask for exchange or swop not to mention the poor quality of job being done having the smash and grab put on. and not replacing sealing edging back on windows after job was done. We called them the same time to notify them that that was not the vehicle we wanted they said they will have a meeting and get back to us .. they kept us waiting day after day and never rep**** to any of our emails, messages or took any of our calls except one ever by sales manager Dave we had to keep calling for feedback. .. we we told about a week later the reason for this is because they are staling for the the funds ti be realeased feom the bank .. Dave was very impolite and a bit rude saying that we must not blame them or point any fingers when we tried to negotiate he said we must go do what we want .. 4 of my colleagues bought vehicla es this year and they were shocked at the lengthy process and way the vehicle was delivered and the amount of stress I was going through during the application process not yet their purchasing process was soo much easier than the ordeal and stress I had to endure and still going through .. Going onto 2 months now that we stranded without any transport to go tend to medical needs and yet we arw liable to.pay insurance and instalments for a vehicle we can't use till the matter is resolved .. what a traumatising nightmare this has become all because of a company's greed for sale or target targes and bad service .. I believe if they had their customers best interest at heart gave us ootiins and if they were more transparentespecially with first time buyers not take advantage and hide facts or terms and conditions should be emphasised to us .. it would have not come to this ..