Damage to my vehicle

Very bad service. My vehicle was damaged in front of me by one of their staff members. I spoke to a lady named Charmaine who did my deal on my vehicle she was very arrogant and told me " It's one of those things", " You expect me to fix it". I was very disappointed and raged with anger I could have told her a **** load of stuff because I paid for my vehicle. I expect a response from you guys for who is going to sort out the cost for the damages on my vehicle. Thanks