Kenings fail to refund deposit!!!!!

An utter disgrace for a rental company, if i could i would give Kenings star in a minus. Kenings failed to refund deposit - it has been 33 days since return of vehicle. You do not adhere to your own terms and conditions. A refund slip has been issues by Kenings, 3 days and still no funds?????? On the phone almost every day. Kenings needs to be addressed by SARS, SAVRALA, the Consumer Commission, MIOSA and any other institution relevant to their trade.....So instead of calling, sending wha'ts aps and emails to Kenings, I will make contact with each and every legal institution with regards to your trade..

Response from Kenings; "Response from the owner10 hours ago Dear Melissa

We sincerely apologise for the delay in releasing your deposit.

We understand the importance of a smooth and enjoyable rental experience, and we fell short of meeting your expectations. We are actively investigating the issue you raised to prevent it from occurring in the future.

Your experience does not reflect the level of service we strive to provide, and we sincerely regret any inconvenience or frustration it may have caused you.

Our team is investigating the reason why your deposit is not reflected in your account, one of our representatives with contact you shortly.

Kind regards"

Update: it has been 10 hours - still no update or no effort from Kenings at all and still no refund!