Ken English Signs

Disrespectful Treatment and Work Not Done Properly

I recently collected my vehicle from Ken English Branding after it had been dropped off just before the Easter break, and unfortunately, the experience was deeply disappointing. Upon arrival, I was directed by staff who referred to my vehicle as the “B-BBEE vehicle,” which I found inappropriate and unprofessional. Matters escalated when I engaged with Stuart, whose conduct was rude and confrontational from the outset. He incorrectly insisted that my payment had not been received. As the business owner (and not the person who processed the payment), I contacted my office, where it was confirmed that the payment had been made a week prior. When I returned to relay this, I was met with further hostility, and Stuart attempted to remove me from the premises before resolving the matter. Fortunately, a professional and composed admin staff member intervened, assisted in locating the payment, and helped de-escalate the situation. To add to this, the quality of the work itself was not up to standard. I had brought my driver with me to collect the vehicle, and he had to remain at the workshop longer than expected as the artwork had visible bubbles that needed to be addressed before we could leave. This further delayed the process and added to an already frustrating experience. What makes this particularly disappointing is that I had previously used Ken English Branding for signage for my East London office, which was handled efficiently via email without issue. However, less than six months later, my in-person experience for vehicle branding was the complete opposite. The level of disregard shown toward a paying client and business owner is unacceptable. Based on this experience, I cannot recommend Ken English Branding. There are undoubtedly other service providers who uphold professionalism, respect and customer service, qualities that every client deserves.