Empty Promises

I contacted the Kempston Head Office via e-mail on 6 Nov 17 requesting the M&M code of my vehicle purchased at a Kempston dealer. I received a mail saying "Thanks for contacting us, w will get back to you as soon as possible". I sent another e-mail on 13 Nov 17 as I had no response, and still await the reply to my reminder. The Kempston web page states grandly "THE KEMPSTON GROUP IS PROUD TO BE AT YOUR SERVICE".........Really??