TERRIBLE SERVICE - do not buy a car from Ford Hatfield

I have never received such bad service in my entire life, we flew to PTA to go to Ford Hatfield to collect our new car, we were asked to be there early and so we got up at the crack of dawn and took the earliest flights. We were messed around the whole day as the car was left for last minute to get its valet done even though we confirmed a week in advance we would be coming. Tyrone the salesman communicated so little of the delay to us that we waited about 5 hours, he bashed Fords cars and service and said that he services his own cars, he was more interested in how ****ed off his fiance would be that he would be coming home late and made us feel guilty for causing him to work late on a Saturday. Whilst driving back to Durban on Sunday we realised when it was too late that none of our lights worked and had to drive the rest of the way in the emergency lane (Evidentally no road worthy check was done). Even then we still didnt complain. Last month after receiving the NATIS documents and copy of log book i put in for half a days leave to go to the licensing dept. i took my 8 months pregnant self and sat in the long queues for FOUR HOURS to be told when i got to the counter that they have not transferred the documents and given me the wrong forms. After phoning the dealers principal to complain Tyrone quickly sends me the correct documents that he has had since the 11th of August. When comparing them to the docs i was originally given it turns out he gave me some other womans log book and details to register for a Ford Kuga and told me they were the old owners details. ABSOLUTELY APPAULED AT THE SERVICE. I need compensation for annual leave wasted and petrol spent going into Durban central for this!