Service! Service! Service!

<p>So I'm looking to buy a new car, like alot of peole. I get in touch with Hyundai Hillcrest. From the first online request logged with them, their service has been good. Following up with me via e-mail and the telephone, on the progress of my application, on the car, the deal, everything.</p> <p>I decided to shop around just to make sure I am getting the best deal both financially and with the choice of vehicle.</p> <p>I did an online enquiry about a Ford vehicle on the 15th March 2017. Next day (16th March 2017) someone from CMH Kempster Ford Umhlanga e-mailed me with an application form and asked when I would like to test drive the car.</p> <p>I responded and said I would send through the application as soon as I could as I was a bit busy, I also told her that I would like to get pre-approval first then we can arrange a test drive. I also mentioned that I had been in contact with Hyundai and I gagev specifications of the deal they offered me but that I was shopping around to make sure I get the best deal.</p> <p> </p> <p>I did not receive an e-mail, even if it was just a few words, just to acknowledge that she had received my application forms and if there was anything else that she required.</p> <p>I e-mailed her a little while later to find out if she had received my application - she responsed and said "received thank you" - that was all. Nothing that suggested how long the application would take, when she would get back to me, if there was anything outstanding from the application, NOTHING!!</p> <p>The next day (17th March 2017) I received an e-mail from someone in the finance department requesting 3 months bank statement. I send it through but I advise her that I am not in the office and cannot send stamped statements, when I get back to the office I will forward her bank statements that have been stamped by the bank. That was approximately 9:30am - it's now 13:53pm and till now I have NOT received an e-mail from her acknowledging receipt of my bank statements, how long the process will take, when I can expect to be contacted, NOTHING!!!</p> <p> </p> <p>Maybe CMH Kempster Ford Umhlanga doesn't need my sale, they clearly aren't interested in offering me good customer service - Do I really want to now purhcase a vehicle and have to receive PATHETIC service in all the time that I will have the vehicle.</p> <p> </p> <p>Maybe it's just Umhlanga branch that don't care about offering good service and are content to lose potential sales in our thriving economy. Or maybe it's those particular staff members that don't care about customer service and are more than happy to lose a potential sale. Or maybe I, the customer am the problem and they simply do not wish to deal with me.</p> <p> </p> <p>Rather disappointing!!!!</p>