Poor Service

I had called CMH Kempster Ford on 2 January 2019 to book my vehicle in for a service. at the time my mileage was 61500 and the person who made my booking took down the mileage and gave me a date for Saturday 5 January 2019. Taking my vehicle in on 5 January 2019 for the service i was then told that they would not do the service as the mileage exceeded the acceptable limit of 61500, this being a shock the more shocking part was that the service will now cost me R5000.

I was not made aware of this when i called in to book the vehicle in for a service. There was no way i could be assisted as we were told that the usual allowance is 61500 however because of the last service it was 61000. i was not made aware of this either at any given time.

I would like to take this matter up further as i don't believe that i must now pay R5000 for something that i was not made aware of in the first instance. Further to this, my entire family purchased Ford vehicles from this specific branch, my husband has a ford ranger and my sister a ford fiesta both purchased within the past 2 years. how is it now that we continue to have ford as our vehicle of choice but we will not be assisted in a simple regard as a service. i planned to trade in my ecosport for a ranger in March 2019 but obviously will have to rethink this decision if this is the service we must be accustomed to.