FK
Francois K
1 reviews | Active since Feb 2022
01 Apr 2022, 18:29
Shocking bad service from legal firm
I want to advise customers NEVER to think about using Kemp & Associated with Nedbank Home Loans. I now had an experience where we paid a 35% deposit on a house - and after 4 and a half months the approval and house registration has not been completed. This is after spending MANY hours on the phone trying to expedite this. The transfer attorneys, Kemp & Associates , are very bad and should be avoided AT ALL COSTS. They have absolutely NO regard for customer rights, They are *********** and should not be trusted to perform the basic functions of a bond attorney, Stay away from this firm if it is within your decision making!
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Replies (1)kemp & associates's replyOfficial
06 Jun 2022, 13:52Dear Sir, We note your frustration. Unfortunately as communicated to you we were not the instructed transferring attorneys. We registered the bond on behalf of Nedbank. The delays were caused by the issuing of the rates clearance certificate - something that we had no control over. However the matter was registered and resolved. Should you wish to discuss the matter kindly do not hesitate to contact me on ***. Kind regards, Elaine
kemp & associates's reply06 Jun 2022, 13:52
Official
Dear Sir, We note your frustration. Unfortunately as communicated to you we were not the instructed transferring attorneys. We registered the bond on behalf of Nedbank. The delays were caused by the issuing of the rates clearance certificate - something that we had no control over. However the matter was registered and resolved. Should you wish to discuss the matter kindly do not hesitate to contact me on ***. Kind regards, Elaine
