Online response

I sent a request to Kelvinator www.kalvinator.co.za to request info on contact person to service our dishwasher in Cape Town. Called today and the woman Christel who deals with this says to me that no-one is monitoring this websites online queries they only respond to queries that go through AIG... What the hell, no where on Kalvinator's website do they direct you to the correct website to do online queries!! Pathetic really!!!!!!!!!!!!!!!