Delayed Process - Kelvinator

Hi<br> <br> I originally logged a request to have my washing machine fixed on 12/05/2015.<br> I was told that a technician will call me. No one called. I then called and was told that a technician will be able to assist 15/05/2015.<br> <br> I then called the technician and he told me he requires parts.<br> <br> I received and sms on the 18/05/2015 stating that you require parts.<br> <br> I called again 20/05/2015 an was told that a technician will contact me.<br> <br> It is now the 21/05/2015 and I haven't heard from anyone as yet.<br> <br> I just called the call center again and was told the part will be delivered in 10 days.<br> The part is coming from Gauteng. Why 10 days?<br> <br> Please advise if you have contact details for another service center who will be able to assist me.<br> How can this matter be escalated?<br> <br> It has now been just over a week and my washing (by now all smelly) is still in my washing machine.<br> <br> Regards<br> Leslee<br>