Bad Service - paid call out fee - got nothing in return and fixed the problem myself!

<p>On the 24 Feb I logged a fault with my dishwasher with the central call center - Ref EJ102798 - received a sms from the repair agent, Abdus on the 27 Feb, he came out to have a look we had a few texting messages about what he thought was the problem and requested I pay the R450.00 call out, Asked him exactly what the problem was and how much will the repair cost. His response was please pay the call out fee! I called the service center and apparently you pay and wait for a quote....so here it is….paid and have a brief telephonic discussion with Abdus who said it shouldn’t be more than R1500.00 as the panel might need to be replaced and the heater is not working.... So the final stage of my ordeal I go onto to utube to understand the Error codes the machine was giving and the advice on one video is turn machine to it left and to its right and there could simply be a blockage. I do this as what do you know the machine is fully functional and heating up!!!! </p> <p>So I have been ********** by the call out fee and the service and potentially for a repair that would not have be necessary.</p> <p>I am annoyed and frustrated at this level of service and I didn’t even bother to call the call center back as they are not the most helpful and pleasant bunch to deal with</p>