I buy a new car every year, so I expect nothing but good service

I buy a new car every year, so I expect nothing but good service. I get the best service from the lady that does the factory client deliveries, but the dealer principal really don't worry about his clients. I sold my previous car to another dealer at the best offer I could get. Than the Kelston dealer principal tried to sell my car to a Joburg dealer, just so he can delay my delivery date. Which I feel was *********. He make his whole team look bad.