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Nomahlubi M
1 reviews | Active since Feb 2023
06 Feb 2023, 13:45
Worst Service Ever - Kelston Motor Group QTN
Kelston Motor Group Queenstown worst service ever, I bought my car 2022 June and it was a demo model, and apparently it was sold to me with an old tyre. On the 7th January 2023 I got a nasty tyre burst because of the tyre, I find out about this from the panelbeaters when I was trying to fix it. I informed them and they acknowledged that the fault is indeed on their side but up until today my car is not yet fixed because the reverse light broke when I got that tyre burst. I'm now scared of driving away from Queenstown because I have a car with no reverse light and it is now a month. There's no communication nothing whatsoever from their side , I got a new tyre and that was it.
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Replies (3)
Kelston Motor Group's replyOfficial
06 Feb 2023, 14:30Hi Nomahlubi, obviously there is a big problem and we'd like to see what we can do to sort it out. Can you please contact us on
(Hello Peter removes contact info from their comments section so the only way for me to get that info from you is via our website, which is POPI compliant) with your cell number and any other details you might want to include. I will then get the relevant manager involved to see how we can resolve this issue. We are committed to giving our customers 5-star service and we will work tirelessly in that pursuit
Kelston Motor Group's reply06 Feb 2023, 14:30
Official
Hi Nomahlubi, obviously there is a big problem and we'd like to see what we can do to sort it out. Can you please contact us on
(Hello Peter removes contact info from their comments section so the only way for me to get that info from you is via our website, which is POPI compliant) with your cell number and any other details you might want to include. I will then get the relevant manager involved to see how we can resolve this issue. We are committed to giving our customers 5-star service and we will work tirelessly in that pursuit
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Nomahlubi M's updateReviewer Update
06 Feb 2023, 14:520+7+9+9+6+9+0+8+7+5
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Nomahlubi M's update06 Feb 2023, 14:52
Reviewer Update
0+7+9+9+6+9+0+8+7+5
Kelston Motor Group's replyOfficial
06 Feb 2023, 15:14Thanks, Nomahlubi for your quick reply, I have your number now and I have asked senior management to give you a call to address the issues you have raised. For your own privacy, you are welcome to delete your number now.
Kelston Motor Group's reply06 Feb 2023, 15:14
Official
Thanks, Nomahlubi for your quick reply, I have your number now and I have asked senior management to give you a call to address the issues you have raised. For your own privacy, you are welcome to delete your number now.