UNACCEPTABLE SERVICING OF MOTOR VEHICLE

On 11.07.2022 I telephoned Kelston Motor Group to book my car in for a service. I was told to bring it in the following morning between 7 – 8, which I duly did. Very long story short, I only received my car back at about 6.00 p.m. When I phoned just before 5.00 p.m. I was told that they were still busy with my car, and would I like to rather collect it the following day. I told them I had no other transport and I needed my car back that day. I have never in all my many years had a car take so long for a service. I was advised that a large number of cars had been booked in for that day, and that was why it had taken so long. Furthermore, when I finally received my car I was advised that the work on my car had not been completed and I will have to book it in once more for the work to be finished! From what I was told by more than one staff member, the people that make the bookings just tell everyone to come in the following morning. No-one checks to see how many cars are already booked. I sent an email to the service manager setting out the full story and that the service I had received from them was totally unacceptable. Needless to say, I have not even had the courtesy of an acknowledgement or reply to my email.