SALES AND SERVICE KELSTON MOTORS

SERVICE DELIVERY FROM KELSTON MOTORS

Sales support was not there after the car was purchase by Unathi in July 2023

On the 18th of July 2024, my Chery Tigo Pro went for the 15km service we advised the service manager that the boot was making a noise and the dashboard.

01/08/2024 : When we picked up the vehicle the service manager Bongi advised that the rubbers for the shocks was damaged due to wear and tear for a new vehicle that did not seem right, we met with the workshop manager, and he advised that we can use the car while they order the new parts if the car is still under warranty.. A week later the parts arrived, and we booked the car in. When we went to collect the vehicle, we were told that the incorrect parts were ordered and received an apology.

13/08/2024 : The parts arrived we booked the car in for the 16/08/2024 to be picked up. 14/08/2024 : Sent a request via WhatsApp to the service manager to confirm the pickup.. 15/08/2024 : The service manager advised that her child is sick should the vehicle still be collected. 16/08/2024 : @06.58 a message was sent to the service manager no reply car was not collected. We then rescheduled for the 19/09/2024. 19/08/2024 : We were told at 10.34am that 2 technicians were off sick and was advised they will collect on the 22/08/2024. 21/08/2024 : Reminder sent to Bongi for the vehicle to be collected on the 22/08/2024. 22/08/2024 : No answer from Bongi car was not collected. 28/08/2024 : Bongi apologized and asked if we can reschedule for the following week. 29/08/2024 : Bongi asked for a new date, and we scheduled for the 02/09/2024. 02/09/2024 : Sent a message to Bongi car was not collected car was only collected at 10.00am 03/09/2024 : Contacted Bongi to advise on the outcome of the vehicle. 04/09/2024 : Car was delivered. 06/09/2024 : Requested what was done as the noise was still there. 07/09/2024 : Bongi apologized and advised that they have a new workshop manager and service manager she will report the matter.

10 days later we have had no response from the Managers.

No job card was given to you to sign to show work was done on the car.

Noise is still there and is getting worse day by day . If you in an accident, you will sue Kelston Motors due to failed shocks