Pathetic service from Kelston VW QTN and Uitenhage.

On the 26th of May I was phoned by Kelston to advise me that my vehicle is due for its annual service. The lady asked me for a date that she must book, which I gave the date 05/06/2023. I am based in Queenstown and that is where I bought my vehicle and service every year. I went to Kelson Queenstown at 7am, just to be told that I am not on their list. I asked them to phone Uitenage as I got a phone call from them on the 26th. The guy (Chris van Der Watt) came back and told me that they do not have me on their list. I went inside and Jade told me to sit in my car they will phone. I went back to my car and waited, then Chris came to me and asked: Why are you still waiting I told you that you are not on my list, and we are fully booked. He then made way for me to leave, without even sorting out the matter or phoning. I left and when I arrived at my workplace, I was phoned by Kelston Uitenage to ask me, where I was and why did I not bring my car in this morning to Kelston VW Uitenage, but in the same breath the lady confirms my Queenstown address. This is totally unprofessional and unacceptable and a waste of my time. I am disgusted in the service of Kelston and how Chris van der Watt handled the matter, by just asking me to leave. Kelston VW Uitenhage also up until now did not phone me back. I will not take my car back, Kelston VW QTN must come and fetch my vehicle. From being a loyal client and buying all my vehicles from Kelston VW QTN, I do not think I would purchase my future vehicles from Kelston.