1 reviews | Active since Mar 2018
No after sale service
I bought a 2015 VW Tiguan on 1 Nov 2017, on 21 Dec the cd didn't eject. I phoned the dealer but was told that they were very busy. The VW guarantee expired on 14 Jan 2018. On 14 Jan I phoned again as I was not called back by the service advisor. I was told that they were not going to fix it under the guarantee. There is no area manager at this moment who can override the decision. It is now more than 3 months and my complain is still not solved.
So sorry to hear about your experience. Please can you message us your cell number, email address and full name? Also can you specify which dealership this happened at so that I can get the necessary people involved to resolve this issue.
So sorry to hear about your experience. Please can you message us your cell number, email address and full name? Also can you specify which dealership this happened at so that I can get the necessary people involved to resolve this issue.
Thank you for your details I will get the manager and dealer principal involved
Thank you for your details I will get the manager and dealer principal involved
Hi Elsa, do you feel that you have received the help you need to get the problem fixed? I want to know if I can close this ticket on Hello Peter as resolved or should I keep it open. If you are happy with the help you have received would you please consider changing/improving your star rating of our service? Kind regards
Hi Elsa, do you feel that you have received the help you need to get the problem fixed? I want to know if I can close this ticket on Hello Peter as resolved or should I keep it open. If you are happy with the help you have received would you please consider changing/improving your star rating of our service? Kind regards
Thanks Elsa, that's totally fine. Have a great day
Thanks Elsa, that's totally fine. Have a great day