TD
Tasha D

1 reviews | Active since Jun 2021

23 Jun 2021, 12:05

MAHINDRA PE - WORST SERVICE EVER

The worst service ever received. Kelston Mahindra PE From the start I had the worst service, the fisrt service my car had to go to, the branch moved to a new spot, they did not notify me. No call or notification whatsoever so I whent to my appointment only to come to a empy office space with no sign or anything. I had to phone them to find out what was going on, thats when they informed me they have moved and I had to reschedule my service. Drove through from Jeffreys to PE for no reason at all. 2nd time around took my car for a service only for them to inform me that they don't have a part that needed replacing so they have to order it and I have to bring my car in for a 2nd time for the part that needs replacing. Drove through again.. took me 3 trips for my service to be completed. 3rd time around I hit a pothole with my car and took my car in because something got hurt so they needed to see what needs replacing, my car was with them the entire day from about 8 till about 3 the afternoon only for them to tell me the shock needs to be replaced but they don't have stock, they have to order a shock, so I will need to bring my car in the following week for replacement, after a week I took my car in for the shock to be replaced. My car stood by them for about 4hours only for them to tell me they have the wrong sides shock, they will have to re-order the shock that will take another week. Well we are going on week 4 after my car has been there a second time and I can't get a hold of them. If they by some miracle answer the phone and they put me through to the service department the phone keeps ringing till it dies, again no answer. After phoning regularly to follow up it took me 7 calls on 1 day to get someone to answer, again only to tell me the lady that was supposed to order the shock was on leave and put the phone down. Now my tires are wearing off because of the cars alignment, due to the shock being bent and they let me drive with an unsafe shock with out concern for my safety . After the second time they told me they need to re-order the shock I asked them if it would be possible for them to send me the shock so I can have it put in by someone in Jeffreys, they said that it can be arranged only for me to find out by the Head office if I would do that that my cars warrenty will expire. That part they weren't even concerned about telling me. Should I have followed through with them sending me the shock they would have canceled my warranty without even notifying me that it would be the consequences. And still no reply on my shock nor any answer when I try to phone. Dealing with them is not only costing me time, that's waisted, also days that I need to close my business in order to go to Mahindra, it's costing me atleast 2 trips of diesel each time my car needs to go to them and now it's costing me a new set of tires as well. Each trip for me, from Aston to Mahindra in PE takes 1hr and 4min a total of 83km each way. A total of 2 hr and 166km waisted for only driving there and back. Not even taking into account the time spent waiting on them to inform me they cannot compelete the service due to not have the necessary parts for the nedeed repairs. Now I have to cover all the costs that they caused to not only me but my company as well. DON'T THINK I WILL EVER BUY MAHINDRA AGAIN NOR RECCOMEND SOMEONE TO BUY A MAHINDRA.

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