sS
siya S
1 reviews | Active since Mar 2016
03 Nov 2022, 18:52
KESLTON Ford mazda QUEENSTOWN
The service I received at kelston motor group ford/mazda queenstown is so inefficient multipletimes, I made a booking on 3weeks advance and I brought my vehicle in for service 4hours later to be informed that the service parts are not on stock after driving a round trip of 320km, I wonder why the service manager didn't inform me on time that they do not have stock before I drove all the way to KELSTON MOTORS QUEENSTOWN both instances I had to go back home with service incompletely done, I suggested the management to stick to Ford and let go of servicing Mazda because their service is poor or this is because ******, personally I wouldn't recommend them to anyone POOR SERVICE AND CLIENT COURTESY
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Kelston Motor Group's replyOfficial
04 Nov 2022, 08:02Hi Siya, obviously there is a big problem and we'd like to see what we can do to sort it out. Can you please contact us on
(Hello Peter removes contact info from their comments section so the only way for me to get that info from you is via our website, which is POPI compliant) with your cell number and any other details you would like to include. I will then get the relevant manager involved to see how we can resolve this issue. We are committed to giving our customers 5-star service and we will work tirelessly in that pursuit
Kelston Motor Group's reply04 Nov 2022, 08:02
Official
Hi Siya, obviously there is a big problem and we'd like to see what we can do to sort it out. Can you please contact us on
(Hello Peter removes contact info from their comments section so the only way for me to get that info from you is via our website, which is POPI compliant) with your cell number and any other details you would like to include. I will then get the relevant manager involved to see how we can resolve this issue. We are committed to giving our customers 5-star service and we will work tirelessly in that pursuit