Kelston Somerset Branch Unprofessional Service

We purchased an Audi A 5 2012 model recently from your branch in Somerset, upon doing so we have face numerous problem with this branch :

1. The service book for the car could not be located , and as yet not been sent to us 2. My hubby and Geus interacted via mail and Geus claimed that there was no technical issues with the car 3. It took over a month for everything to be finalized for the car to be delivered to us 4. Upon delivery at the Madza branch based in Midrand , we instantly picked up that the from bumper of the car was loose, when we informed the Somerset branch we were thrown in circles for an answer on what needs to be done and where can we send the car to be fixed, Remember this should not have been our duty, it was the duty of your sales manager or sales guys to ensure that the car was delivered in the correct manner, clearly this was not the case. 5. We sent a mail to Eugene Gerber who then said that he was not able to give an approval for the quote cause Marene was on leave , how is that possible , according to my knowledge Eugene is the Group Manager he should be able to approve quotes or override decisions. 6. Once Eugene gave the go ahead after all the mails and back and forth communications, we sent the vehicle in for the necessary repairs and this was about 2 weeks ago , now there is another issue that sprung up, ,, this is very unprofessional of the kelston group.